Server billing and renewal
Billing periods, renewal, prepaid discounts, and insufficient-balance rules.
Payment model
Cloud servers are sold monthly or prepaid for 1, 3, 6, or 12 months. The full term is charged from your account balance when the server is created.
Prepay and coupon discounts are shown in the purchase or renewal screen. Always review the final summary.
Billing period
The server's Finance tab shows:
- Current billing period
- Paid until
- Monthly price
- Backup (when enabled)
- Billing history
If the server was bought with a prepaid period, the current period runs until Paid until and the automatic monthly renewal does not run during that time.
Renew a server
- Open the server's Finance tab.
- Click Renew server.
- Choose the Billing period.
- Review the term price, Prepay discount, Coupon discount, Backup cost, and Total.
- Click Pay and renew.
A renewal bought before the current period ends is stacked after it. Paid until is updated after payment.
Your balance must cover the full period. If it does not, nothing is charged and the renewal does not happen.
Auto-renew and insufficient balance
- Monthly servers renew automatically.
- If the balance is insufficient, basic servers may be suspended and deleted after 24 hours.
- Accounts with a Company or Organizations support plan keep running and accrue debt until the balance is settled.
- Prepaid servers are protected until the end of the paid period.
Deleting a server does not return the remaining prepaid days. Check Paid until before deleting.
Related server costs
- Additional disks are included in the server's monthly price.
- Backups are billed separately and do not receive the prepaid discount.
- Extra traffic is calculated from usage.