Support plans
Compare the Basic, Company, and Organizations plans and how to activate them.
Support plans
Lexoya offers three support plans:
| Plan | Cost | Channels |
|---|---|---|
| Basic | Free | Public group in the messenger, text support from 10:00 to 18:00 on working days |
| Company | Hourly | Private group in the messenger, text support from 08:00 to 24:00, phone support from 09:00 to 17:00 |
| Organizations | Custom | Private group, text and phone support 24/7 |
The Company and Organizations plans keep your projects and servers running when your balance is insufficient; the cost is recorded as debt on the account.
Activate a plan
- Open Support plans from the Support menu.
- Choose the plan.
- Confirm the change.
The plan cost is charged hourly from your account balance. Your balance must be at least 5 million Toman to change the plan.
The Organizations plan is custom-priced. Contact sales or support to activate it.
Upgrade or downgrade
- Upgrades are available from the same screen.
- To move to a lower plan, contact support.