Email troubleshooting

The admin panel does not open

• Make sure the A record for the mail hostname is set to the server IP.
• If you use Cloudflare, set the record to DNS only.
• After fixing DNS, wait a few minutes for the TLS certificate to be issued.
• Open the exact address https://<mail-hostname>/admin.

Sign-in fails

• Copy the Admin email and Admin password from the service page.
• Passwords are case-sensitive.
• For regular mailboxes, enter the full email address as the username.
• If the admin password is lost, open a support ticket to reset it.

Email is not received

• The domain's MX record must point to the mail hostname.
• In the admin panel, open Mail domains → domain details and check the MX status.
• Check the SPF, DKIM, and DMARC records.
• Follow up on the PTR setting with support.
• Check the Spam folder as well.

Email goes to spam

• PTR must point to the mail hostname.
• The DKIM key must be published in DNS.
• The SPF record must not be incomplete or duplicated.

Sending fails

• In the client, use port 465 with TLS or 587 with STARTTLS.
• The username must be the full email address.
• If the mail server rejects you, check PTR, SPF, and DKIM, and open a ticket if needed.

Webmail does not open

• Wait a few minutes and copy the Access URL from the service page again.
• Verify the A record and the TLS certificate.
• Open https://<mail-hostname>/webmail directly.

Still stuck?

• Domain and mail hostname
• Mailbox or alias address
• The exact error message
• When the problem started

Related

• Domain and DNS
• Admin panel
• Webmail
• Client setup